ESTABLISHED SINCE 2001
D8A and FROOTES Media have been providing IT and web solutions across London and the South East since 2001. For nearly two decades we have been providing personal and friendly IT and web consultancy and helpdesk services to schools, Blue Chips and small and medium sized businesses.
We have a team of experienced engineers and designers, that have stayed working with us for a great number of years, that know exactly how to keep systems up and running and customers flowing to your website.
WE FOCUS ON YOU
Whilst we recognise the importance of speedy support our primary focus is to be pro-active about ensuring that problems do not occur in the first place. We work with our customers to ensure that the correct solutions are in place to meet their needs and ensure fault tolerance is in place whilst meeting tight budgets.
Our agreements are the most straight forward in the industry. You either have a pay-as-you go re-active service at some of the lowest hourly rates available or you can opt for our maintenance and helpdesk services agreement which includes all the pro-active managed IT you will need, including monitoring, regular software and firmware updates to all servers, computers and other devices, regular backup checks, regular meetings with your technical account manager and an annual IT roadmap. Why should checking your backups, monitoring or applying updates be an optional extra?
QUALITY SUPPORT SOLUTIONS
Once our support software is installed, if you do need us to respond to an incident then you can easily request remote support at the press of your F11 key, email us at email@example.com or give us a call on 020 8315 5820.
We have 1st, 2nd and 3rd line engineers available for remote support and on-site visits. We operate an ITIL compliant helpdesk that ensures that we prioritise cases effectively meaning those issues that need attention quickly, get attention quickly.